Question 1

Is the service free?

Accepted Answer

Of course! All you need is a Google or Dropbox account and to grant Shop Tools permission to access your cloud to store the data in a spreadsheet. But if you pay for our premium plan, you can use special features that will improve how you manage your business.

Question 2

What are the minimum system requirements?

Accepted Answer

All you need is a web browser, which can be one of the following: Chrome, Firefox, Safari, or Internet Explorer 10+.

Question 3

Where is the data stored?

Accepted Answer

It is stored in a spreadsheet file that is also saved in your cloud storage unit, which in this case would be Google Drive or Dropbox.

Question 4

Is a backup copy of the generated data kept?

Accepted Answer

No, the data belongs to you. We only store it for a few minutes on our servers in order to speed up the processing of the operations you perform.

Question 5

What business operations can I record?

Accepted Answer

You can record purchases, sales, accounts payable, and accounts receivable, as well as inventory, customer, and supplier data.

Question 6

Can the data generated be exported?

Accepted Answer

All records are saved in real time in a spreadsheet in your cloud storage unit, which you can download at any time.

Question 7

What cloud storage units can I connect?

Accepted Answer

You can currently use Google Drive or Dropbox, but One Drive will be available soon.

Question 8

Do I need a special device for the barcode scanner functionality?

Accepted Answer

No, you just need a smartphone with a good resolution camera and an internet connection.

Question 9

Do I need to install any software or app on my computer?

Accepted Answer

No. Shop Tools is a 100% web-based platform. You can access it from any browser on PC, Mac, tablet, or smartphone without downloading anything.

Question 10

How does receipt and invoice issuance work?

Accepted Answer

You can turn any browser into a cash register, generate invoices or receipts in PDF format, and share them with your customers or print them in seconds.

Question 11

How do customers get a queue ticket?

Accepted Answer

Customers can take a ticket by scanning a QR code with their mobile phone (no app required), using a self-service kiosk at the premises, or being manually registered by reception staff.

Question 12

Does the customer need to download an app to get a ticket?

Accepted Answer

No. The system is 100% web-based. Customers simply scan the QR code using their smartphone camera and access their digital ticket directly through their web browser.

Question 13

Can customers leave the waiting room area?

Accepted Answer

Yes. Since the ticket is on their mobile phone, customers are free to wait nearby, run errands, or receive notifications/alerts when their turn is approaching.

Question 14

Can it be integrated with TV screens or monitors on site?

Accepted Answer

Yes. The system can display active tickets, the called number, and the assigned counter or module on Smart TVs or digital screens, accompanied by audio alerts.

Question 15

Is specialized or expensive hardware required to implement the system?

Accepted Answer

No. It runs on standard web infrastructure. You only need internet-connected devices (computers, laptops, tablets, or smartphones) and standard displays if you wish to use waiting room monitors.

FAQ

Financial management

Customer service queue management system